The darkness of the
Journal-Sentinel Pravda is over the land.
...The Department of Workforce Development has secured $2.4 million in federal grant funding to begin the process of overhauling the state's 1970s-era computer system that failed to deliver timely benefits to hundreds of thousands of Wisconsinites during the coronavirus pandemic. ...
It was the computers.
Not the total lack of advance planning for the massive unemployment of the lockdown.
Not the failure of Evers to re-deploy unionized DWD employees so phones could be answered for more than 6 hours/day.
Not the failure of Evers to bring in additional unionized State employees to answer phones.
It was the computers.
Guess what? It will ALWAYS be "the computers," too!!
...Amy Pechacek said the call center will be open 24 hours per day, every day by utilizing artificial intelligence technology to help residents with questions after call center staff are done with their shifts....
Because we all know how well THAT works when you call AT&T, right?
Don't you love that line 'done with their shifts'? Like emergency health, fire, police-services people are "done"? Like all those other private-industry employees who are "done" after 8 hours? (See, e.g., electric company people during serious weather events.) Like the IT staffers who work 24 hours at a crack to repair software glitches?
Oh--wait--they don't work for Evers and aren't part of the State Labor Union in the Emerald City.
More? Sure!! There's more!!
...Lawmakers and state officials knew in 2007 that the system to process unemployment claims needed an upgrade and in 2014 an audit showed that at one point up to 80% of calls to the Department of Workforce Development for help were blocked because of the system's limits...
2007.......lemmeeseeheah.........that was James Doyle's time. Hmmmm. And "the system's limits"? Anybody with 6 weeks' actual job experience can tell you that the system limits are programmed--and can be RE-programmed-- to allow more calls. But that might require stuff the Union (and the management) don't really want: actual work.
As to Walker? He never met a maintenance need that he wanted to fund. Never. Walker was a typical pol that way--shiny baubles good, fixing stuff bad.
The Madison Swamp--and its bootlicker press agents--lives on.