This afternoon we read this:
AT&T got some bad news from Consumer Reports this week, as the magazine's latest survey shows that the carrier now has the lowest level of customer satisfaction in the U.S
...AT&T got its lowest marks in the survey for its voice services, as it was the only wireless carrier in the United States to receive below-average marks for its voice quality. Verizon received above average marks for its voice service while T-Mobile and Sprint both received average marks. AT&T also received subpar remarks across the board for its customer service while receiving average marks for its text-messaging and data services.