Apparently getting service for your Tesla is not a picnic.
...Tesla owners have complained for some time about many issues that come with Tesla’s repair services. Multiple Reddit posts and posts to online forums for Tesla shareholders show a long-running issue with Tesla’s repair services, along with more than 9,000 reports that the company’s customers have sent to the Better Business Bureau, it appears that Elon Musk’s repair service leaves much to be desired....
Tesla is famous for not having dealers, of course. That means that service must be obtained from a very small pool of Tesla's own shops OR from independents who work on those cars, and there are not many of them at all.
The key word here is "dealer." Good dealerships work hard at keeping customers happy with very good service--and good auto manufacturers work hard at finding and keeping good dealers.
Musk doesn't like the idea of sharing profit with dealers. But his customers don't like his idea of "service." In the long run, that's bad for Musk AND his customers.
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