The "reporter" whines on behalf of the customers.
Pick'N'Save closed the self-checkouts at "selected" stores BECAUSE THEY WERE GETTING ROBBED BLIND by "customers."
Eventually the story kinda-sorta mentions theft.
Doh.
In this version of the story, the "industry experts" say that it's related to "a drop in profits" followed by the dancing-around-the-tree language which does not mention SHOPLIFTING.
Pick'N'Save won't say it either. No guts.
Good. I don't want to do their jobs either! It's enough to load cart, unload a cart, load it again, unload it in the car, and finally load your storage areas.
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